Responsible Gaming
At Flamez, we’re fully committed to providing a safe, fair, and entertaining gaming environment for all our players in New Zealand. We believe that gaming should always be an enjoyable pastime, and part of that enjoyment comes from playing responsibly. Responsible gaming is at the core of our operations, and we provide a range of tools and resources to help players stay in control of their activity. Our goal is to ensure every session is a positive one, supported by a framework designed for player protection.
Our Player Protection Tools
To support a balanced approach to gaming, we offer several account tools that can be easily managed. These features are designed to help individuals play within their personal limits. Players at the Flamez Casino official site have access to the following options:
- Deposit Limits: Set daily, weekly, or monthly limits on the amount that can be deposited into an account. This is an effective way to manage a budget and ensure spending stays within affordable levels.
- Cool-Off Periods: If a short break from gaming is needed, a cool-off period can be activated. This feature temporarily suspends account access for a chosen duration, providing time to step back.
- Self-Exclusion: For those who need a longer break, a self-exclusion option is available. This can be arranged by contacting our support team and will block access to the account for a minimum of six months.
Recognising When to Take a Break
Maintaining awareness of gaming habits is key to ensuring it remains a fun activity. It’s helpful to occasionally ask a few questions about the experience. Consider if more time or money is being spent than intended, if gaming is interfering with daily responsibilities, or if attempts to cut back have been unsuccessful. Answering honestly can help identify if it’s time to use one of the available tools or seek further advice. To learn more about our operational standards, please see the Flamez about us page.
Preventing Underage Access
Flamez enforces a strict policy against underage gambling. All players must be at least 18 years old to create an account and participate in any real money games. We use Know Your Customer (KYC) verification procedures to confirm the age and identity of our players, which is a crucial step in preventing minors from accessing our platform.
Support for New Zealand Players
If gaming stops being fun, professional help is readily available across New Zealand. These independent organisations offer free, confidential support and advice for anyone affected by problem gambling. We encourage reaching out to them for guidance:
- Gambling Helpline NZ
- Problem Gambling Foundation
- BetBlocker
- Gamban