Privacy Policy

At Flamez, we are committed to protecting the privacy and security of the personal information of our players. This Privacy Policy outlines how we collect, use, disclose, and safeguard data when anyone uses our services. Understanding our practices is important, so we encourage a thorough read of this document. The Flamez online platform operates under strict data protection standards to ensure a secure gaming environment. This policy also works in conjunction with other important documents, including our guide to Flamez responsible gambling.

Information We Collect

To provide our Flamez casino services, we gather various types of information. The collection process is essential for account management, security, and regulatory compliance. This data helps us deliver a personalised and efficient experience.

• Personal Identification: When an account is created, we collect details such as an email address and other personal information required for registration.
• Verification Data: To comply with regulatory requirements, we may request identity documents like a passport or driver’s license, proof of address such as a utility bill, and proof of the payment method used.
• Transactional Information: We record details of deposits and withdrawals, including the payment methods used, like MiFinity, Skrill, or bank transfers.
• Technical Data: We automatically collect information about the device and browser used to access our platform, including IP address and session data, to enhance security and user experience.

How We Use Your Information

The information we collect is used for specific purposes aimed at providing a secure and enjoyable gaming service. We handle all data with care and in accordance with applicable laws.

Account Management

Personal data is used to set up and manage player accounts, process transactions, and provide customer support through channels like live chat and email.

Legal and Regulatory Compliance

We are required to perform Know Your Customer (KYC) checks to prevent fraud and comply with our licensing obligations under the Kahnawake Gaming Commission. This involves verifying the identity and age of players.

Service Improvement

We analyse usage data to understand player preferences, improve our game selection, and enhance the overall functionality of the platform. This helps us tailor our offerings to better suit the needs of players in New Zealand.

Data Security

Protecting player information is a top priority. We implement robust security measures to prevent unauthorised access, alteration, or disclosure of personal data. All sensitive information transmitted between a device and our servers is protected using 256-bit TLS encryption. Additionally, our security protocols include secure payment processing and regular monitoring for suspicious activity.

Data Sharing

We do not sell personal data to third parties. However, we may share information with trusted partners to deliver our services. This includes payment providers to process transactions, game developers whose products are featured on our platform, and regulatory authorities when required by law. All third parties are required to maintain the confidentiality and security of the information.

Your Rights

Players have certain rights concerning their personal information. These rights allow for control over the data held by us. Individuals can request access to their personal data, ask for corrections to any inaccuracies, or request the deletion of their information, subject to our legal and regulatory obligations. To exercise these rights, please contact our support team.

Policy Updates

This Privacy Policy may be updated from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify players of any significant changes, and we recommend reviewing this policy periodically to stay informed.